Terms & Conditions
By accessing and using the What a Door website, you agree to these Terms & Conditions. Please read them carefully before using the website or placing an order.
- Website Use
The What a Door website is provided for informational and shopping purposes. You agree to use the website only for lawful purposes and in a way that does not interfere with its operation, security or availability. We reserve the right to modify, suspend or discontinue any part of the website where reasonably necessary.
2. Product Information
We make reasonable efforts to ensure that product descriptions, images, dimensions, colours, specifications and other information on the website are accurate and up to date. Colours and finishes may appear differently depending on your screen, lighting and other factors, and minor variations may occur due to manufacturing processes. We reserve the right to correct errors or inaccuracies and update product information when necessary.
3. Prices and Availability
All product prices are displayed on the website at the time of purchase. Prices and product availability may change without prior notice, and any applicable delivery charges will be shown during checkout. We reserve the right to correct pricing errors and, where an obvious error affects an order, we will contact you before processing the order.
4. Orders
When you place an order, you are making an offer to purchase the selected products. An order confirmation will be sent to the email address provided during checkout. We reserve the right to refuse or cancel an order where necessary, including where a product is unavailable, an obvious pricing or product information error has occurred, or fraudulent or unauthorised activity is reasonably suspected. If payment has already been made for a cancelled order, the relevant amount will be refunded.
5. Payment
Payment must be completed using one of the payment methods available at checkout. Orders will normally be processed once payment has been successfully authorised or received.
6. Delivery
Delivery times shown on the website are estimates unless expressly stated otherwise. Delivery times may be affected by product availability, carrier delays, weather, customs procedures or other circumstances outside our reasonable control. You are responsible for providing accurate delivery information and ensuring that the delivery location is suitable for receiving the ordered products.
7. Returns and Cancellations
Consumers may have a statutory right to cancel or return eligible purchases made online within the applicable legal period. Certain products may be excluded from cancellation or return rights where permitted by applicable law, including products made to the customer's specifications or clearly personalised products. Nothing in these Terms & Conditions affects your statutory consumer rights. For full information about returns and cancellations, please refer to our Returns Policy.
8. Damaged, Faulty or Incorrect Products
If a product arrives damaged, faulty, incomplete or different from the product ordered, please contact us as soon as possible. We may request photographs or other information to help us assess the issue. Your statutory rights regarding defective or non-conforming products remain unaffected.
9. Intellectual Property
All content available on the What a Door website, including text, photographs, graphics, logos, product descriptions and other materials, is protected by applicable intellectual property laws. You may not reproduce, copy, distribute or commercially use website content without appropriate permission.
10. Website Availability
We aim to keep the website available and functioning correctly, but we cannot guarantee uninterrupted or error-free access. The website may occasionally be unavailable due to maintenance, technical problems, security issues or circumstances beyond our reasonable control.
11. Limitation of Liability
Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited. We are not responsible for losses or delays caused by circumstances beyond our reasonable control, including natural disasters, severe weather, war, strikes, government actions, transport disruptions or technical failures.
12. Privacy
Your personal information is processed in accordance with our Privacy Policy.
13. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our services, legal requirements or business practices. The version applicable at the time you place your order will generally apply to that order.
14. Governing Law
These Terms & Conditions are governed by applicable law. If you are a consumer, nothing in these Terms & Conditions affects any mandatory consumer protection rights available to you under the laws applicable to your place of residence.
15. Contact
If you have any questions regarding these Terms & Conditions, an order or our services, please contact us using the contact details provided on the What a Door website.