Privacy Policy
This Privacy Policy explains how What a Door collects, uses and protects personal information when you visit our website, contact us or place an order.
- Information We Collect
We may collect information that you provide directly to us, including your name, email address, telephone number, billing and delivery information, and any other information you provide when placing an order or contacting us. We may also collect information automatically when you use our website, such as your IP address, browser type, device information, pages visited and general website usage information.
2. How We Use Your Information
We use personal information to process and fulfil orders, arrange delivery, communicate with you about your order, respond to enquiries, provide customer support, improve our website and services, prevent fraud and comply with applicable legal obligations. Where permitted by law and where you have provided the required consent, we may also use your contact information to send marketing communications.
3. Payments
Payments may be processed through third-party payment providers. We do not normally have access to or store your full payment card details. Payment information is handled by the relevant payment provider in accordance with its own privacy policy and security practices.
4. Cookies and Similar Technologies
Our website may use cookies and similar technologies to ensure that the website functions correctly, remember your preferences, understand how visitors use our website and, where applicable, provide relevant marketing or advertising. You can manage or disable cookies through your browser settings and, where applicable, through the cookie settings available on our website.
5. Sharing Information
We may share personal information with trusted third-party service providers where necessary to operate our business and provide our services. These may include payment providers, delivery and logistics companies, website and hosting providers, IT service providers, analytics providers and marketing platforms. We only share information where there is a legitimate reason to do so and take reasonable steps to protect your information.
6. Legal Requirements
We may disclose personal information where required by law, regulation, court order or governmental authority, or where necessary to protect our legal rights, prevent fraud or protect the security of our website and customers.
7. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including fulfilling orders, providing customer support, meeting legal, accounting and tax requirements, resolving disputes and enforcing agreements.
8. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. However, no method of transmitting or storing information online can be guaranteed to be completely secure.
9. Your Rights
Depending on applicable law, you may have the right to access the personal information we hold about you, request correction of inaccurate information, request deletion of your information, restrict or object to certain processing, withdraw consent where processing is based on consent, and request a copy of your personal information in a portable format.
You may also have the right to lodge a complaint with the relevant data protection authority.
10. Marketing Communications
If you subscribe to marketing communications, you can unsubscribe at any time by using the unsubscribe link included in our marketing emails or by contacting us. Unsubscribing from marketing communications does not affect essential communications relating to your orders or services.
11. Third-Party Websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We recommend reviewing their privacy policies before providing them with personal information.
12. Children's Privacy
Our website is not intended for children, and we do not knowingly collect personal information from children without appropriate legal authorisation or parental consent where required by law.
13. International Data Transfers
Some of our service providers may process personal information outside your country or the European Economic Area. Where applicable, we take appropriate measures to ensure that such transfers comply with applicable data protection laws.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology or legal requirements. The updated version will be published on this page with a revised "Last updated" date.
15. Contact
If you have questions about this Privacy Policy or how your personal information is handled, please contact What a Door using the contact details provided on our website.